Communication

Assume that even if most businessmen in Japan have studied English at schools or universities, they will still experience difficulty in communicating in a language other than their native tongue. It is best to be familiar with a few phrases in their language.

While some Japanese may give you a firm handshake as a way of greeting, it is customary for the Japanese to bow before their guest. If greeted in this manner, you should return the gesture by bowing lower than the one received.

When addressing your client, refer to them by surname. Addressing them on a first name basis will sound disrespectful, particularly if the client is senior to you.
The Japanese are reserved types of people and may easily get distracted if you use hand gestures or facial expressions too much.

A smile can mean easily be misinterpreted, so show your emotions with caution.